Contact Pleasant Creek Water Restoration

What's safe to do before the crew shows up in Pleasant Creek?

Start with safety and the water supply, and call us while you work down this list.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• If the leak is at the washer, close both valves behind it. If it's anywhere else, close the main valve.
• If heavy rain is pushing water in, move valuables up and away from the walls where it's coming through.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What details help the crew show up ready in Pleasant Creek?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Whether the leak has stopped or water is still coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Whether the water is only in the basement or has come up to the main floor.
• About how long the water has been sitting.
• If the water came from the unit above or next door, so we know whose plumbing to look at.
• The name of your insurance company, if you've already decided to file.
• If the furnace or water heater got wet.

Answer what you can, and the crew will fill in the rest during the first visit.

How does the first visit to your house work?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

From there it's extraction and then drying, with the crew checking moisture readings until the wet materials are dry again.

What's worth knowing about water damage in Pleasant Creek homes?

You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Some parts of Pleasant Creek sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. Tell the person who answers what you know, and the crew will take it from there.

What parts of Pleasant Creek and nearby towns do we cover?

Homeowners in these parts of Pleasant Creek use this page:

• Pleasant Creek · basements are common
• Pleasant Creek · crawl spaces are common
• Spring Hill · basements are common
• Barton Lakes · homes from the 1990s, most with basements
• Ridgetop · basements are common

If you're just outside Pleasant Creek, in Imperial Hills, Hunting Creek, Hickory Ridge Village, Sheffield Park, Glen Oaks Commons, Featherstone, Smokey Row Estates and Providence Green, this is still the number to call. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What should you know before you call?

Which company stands behind this page?

Pleasant Creek Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. Aaron talked about water restoration and protecting your home as a guest on FOX59's Indy Now in January 2026. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. Call the number on this page any time to reach the team.